Return & Warranty Policy 1. General Conditions for Return of Products Specstree provides return, refund or exchange opportunity for the Products purchased from the Platform, provided that the customer meets the following conditions: The request for return, refund or exchange should be raised within 07(Seven) days of the receipt of the Product. Once the Product is returned, We will inspect the Product for any post-delivery damage to the Product before making the refund; In case If the Product received is incorrect then the customer shall make the request for return, refund or exchange within07 (seven) days from the receipt of Product The Product should not have been used and all embedment should remain intact, in its unused original condition and must be returned with the original box, instructions, guarantee card and any other extras or complimentary offers; Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be customer’s responsibility; To request for a return, refund or exchange, please contact Our customer care at Phone no…………….. or mail Us at ………………………. Customer could exchange the purchased Product for a different Product of same value. If no such Product is available for the same value, the customer shall have the option to buy a new Product from the Platform at a higher price after paying the difference in price. If the price of the replaced Product is less than the original product, We shall not repay such difference in price to the customer. If this is not applicable, then the refunds will be provided in form of specstree Credit Note / Vouchers/ Specstree Points/ online bank transfers/ virtual money transfers and not in form of cash. The refund will be initiated only after the receipt of returned Product in in unused condition as specified in Clause 2 above. Customer will have a period of 7 (seven) days to confirm the decision to Us. In the event We do not receive any communication from customer then the opportunity to obtain a refund, return or exchange will lapse. Usually the refunds or exchange are processed within [15] (Fifteen) working days from the receipt of product by Specstree at its warehouse. We reserve the right, at Our sole discretion to, reject or refuse any request for refund made by the customer. 2. Warranty Specstree provide 01(One) year limited warranty from the date of purchase (“Warranty Period”) for Spectacle frames. During the Warranty Period, Specstree will, at its sole discretion, repair or replace the frame for any manufacturing defects. Except as otherwise set forth herein, warranties are solely for the benefit of the end customer. Any purchase from a third party other than Specstree approved stores or Platform shall not be eligible for the warranties contained herein. Specstree warranty does not cover any kind of colour fading or peel off, breakage, scratches or damages caused by accident, mishandling, negligence, shock, tampering or improper use or storage of the Product, unauthorized modifications or repairs or normal wear and tear. In case of replacement of frame, We shall replace the frame with a similar frame subject to availability. On non-availability of the frame, an alternative frame that can fit the existing lenses shall be provided which is of the same value. If no such alternative frame is available for the same value the customer shall have the option to buy a new frame at higher price after paying the difference in price. If the price of the replaced Product is less than the original Product no refunds shall be made to customer for the difference in price. 3. Warranty Conditions This warranty will automatically terminate on the expiry of the Warranty Period. The decision of the Specstree on the nature of the defects and applicability of the warranty will be final. Specstree will, in no event, be liable or obligated for the payments or refund of any special incidental or consequential damages. Minimum of 15 (Fifteen) business days is required for replacement from time of receiving the Product at the warehouse. Any breakage or loss of customer’s own frame or customer’s own lens during fitting is at customer’s own risk. Specstree shall not be liable for loss of these frames. Limitation on Liability Notwithstanding anything else in this policy, the Terms of Use or any other terms between You and Specstree, the entire liability of Specstree for any reasons whatsoever, including any claim relating to warranty, replacement or third party damage shall be limited to the money received for value of Product sold. 5. Disclaimer In no event shall Specstree, its affiliates or third party service providers or their respective directors, officers, employees or agents be liable for any incidental, special, consequential or punitive damages arising out of or in connection with the use of Specstree Products (including without limitation damages for loss of profits, business, loss of data or data breach, goodwill, anticipated savings, business interruption, loss of business information and the like), even if Spectree or its authorized representative has been advised of the possibility of such damages. All disclaimer and limitations as provided in Our Terms of Use applies to this policy. Please read and understand the detailed disclaimer provided in Our ‘Terms of Use/ conditions’ available here https://www.specstree.com 6. Severability If any term, provision, covenant or restriction of this policy is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remainder of the terms, provisions, covenants and restrictions of this policy shall remain in full force and effect and shall in no way be affected, impaired or invalidated. 7. Conflict The provisions of this policy shall be read together with the Terms of Use available here https://www.specstree.com In the event of any conflict between the Terms of Use and this policy, the provisions of the Terms of Use shall prevail. 8. Jurisdiction This policy shall be governed by and construed in accordance with the laws of the Republic of India and subject to the provisions of arbitration set out herein, the courts of Chennai, India shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with this policy.